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Can I have a regular veterinarian for my pet?
Yes, you can. You are always welcome to request a regular veterinarian for your pet. We will schedule your appointments with the same vet as much as possible to ensure continuity of care.You can view our team here to see which veterinarians work at our clinic. Booking an appointment online? Then you can select the […]
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Do I need an appointment, or can I come without one?
Appointments are required for routine treatments to give your pet the time and attention they need. For emergencies, you can always come in directly—please call ahead if possible so we can be ready for you.
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How can I make or change an appointment?
Making an appointment Booking an appointment is very easy online via our website. You can choose the time that suits you best.Of course, you can also make an appointment by phone at +31 20 6620101, and we’ll be happy to assist you personally. Changing or cancelling an appointment If you booked your appointment online, you […]
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What should I bring to the appointment?
Please bring your pet’s passport or vaccination booklet so we can check and update all records. If this is your first visit and your pet is on medication, please also bring an overview or the packaging of the medication. If you are visiting for a specific issue, it is helpful to bring any previous test […]
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Can someone else bring my pet to the appointment if I cannot attend?
Yes, that is no problem. Someone else may bring your pet to the appointment.We do ask that the person bringing your pet is well informed about the reason for the visit and can explain any complaints or special considerations. Payment must still be made immediately after the appointment.
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Is it possible for someone else to collect my pet’s medication?
Yes, someone else may collect the medication for your pet. Please note that, by law, we are not allowed to hand out medication to anyone under the age of 18. We kindly ask you to provide your pet’s name and your own details so we can ensure the correct medication is given.Payment must be made […]
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How does payment work after a consultation or treatment?
Payment is made immediately after the consultation or treatment at the counter. You can pay by debit card, cash, or credit card. Would you like to know the expected costs in advance? We are happy to provide a price estimate so there are no surprises. If you have pet insurance, you will receive an invoice […]
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Does the clinic offer emergency services?
Our clinic provides emergency care during regular opening hours, so your pet can receive prompt attention for acute issues. Our location Dierenkliniek Vondelpark is also open on Saturdays from 10:00 AM to 4:00 PM. If you have an emergency, please call us immediately and select the “Emergency” option in the menu. For emergencies outside our […]
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Do you work with pet insurance?
We do not bill insurance companies directly, but you will receive an invoice that can be submitted to your insurer. Payment is made at the clinic after your visit.
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Are you an independent clinic or part of a chain?
We are an independent clinic, not part of a chain, which allows us to provide personalized care and make decisions that are best for your pet.
