our privacy policy
Personal data
De Dierenkliniek is responsible for processing your personal data. In this privacy policy you can read how we collect and use your personal data when you visit our website www.de-dierenkliniek.nl and/or are a client of ours. We recommend that you to read this policy carefully. If you have any questions after reading this policy, please contact us via feedback@de-dierenkliniek.nl.
We may update this policy from time to time. This version was published on 8 September 2022.
Personal data that we process
De Dierenkliniek processes your personal data because you u use our services and/or because you have provided them to us yourself. Below you will find an overview of the personal data that we process:
- First and last name
- Gender
- Address
- Telephone number
- Bank account number (only when registered to the Happy Pet Health Plan)
Special and/or sensitive personal data
We do not intend to collect data from website visitors younger than 16 years of age, unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16 years. We therefore advise parents to be involved in the online activities of their children, in order to prevent data being collected without parental consent. If you suspect that we have collected personal data about a minor without permission, please contact us via feedback@de-dierenkliniek.nl.
Purpose and duration of the processing of personal data
De Dierenkliniek processes your personal data for the following purposes:
- Providing veterinary services to clients and patients and the resulting administrative and financial operations
- Referring the client/patient to a specialists center if necessary
- Contact you when necessary to be able to carry out our services
- To inform you about changes to our services and products
- Handling your payments
- Sending our newsletter and reminders for vaccination and health check
De Dierenkliniek retains your personal data for a limited amount of time and we will delete this information after it is no longer necessary for the purposes of the processing.Data is kept for a maximum of seven (7) years after the last visit to our clinic. This is in line with obligations regarding our financial administration.
Sharing your data with third parties
De Dierenkliniek shares your personal data with third parties only when it is necessary for the execution of the agreement and to comply with any legal obligation. We only do this with your explicit permission. We sign a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality . De Dierenkliniek remains responsible for these processing operations.
Third parties to whom we provide your personal data are:
| COMPANY (TYPE) | PURPOSE |
| Specialist / emergency clinic | In the event that we refer the client/patient for, among other things, specialist and/or emergency care |
| Laboratoria | In case research is required that cannot be performed in our clinic |
| Pet insurances | Only in the event that the client has a current insurance for his/her pet with the relevant insurer |
| Pet crematorium | In case the client wants to use their services |
| Stichting Nederlandse Databank Gezelschapsdieren | Registering the patient, client and the associated chip number |
| Mailchimp | Sending newsletters (only if client agrees) |
| PersonalCard | Sending vaccination reminders |
| VetStoria | Making online appointments |
| IDEXX Animana | For maintaining the patient record |
View, modify or delete personal data
You have the right to view, modify or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by De Dierenkliniek and you have the right to data portability. This means that you can submit a request to us to send the personal data we possess about you to you or an organization mentioned by you. You can send a request for access, correction, deletion or data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to feedback@de-dierenkliniek.nl. We will respond to your request consistent with applicable law.
You can also submit a complaint to the national supervisory authority, the Autoriteit Persoonsgegevens, regarding the processing of your personal data.
Security of personal data
De Dierenkliniek takes the security of your personal data seriously. We take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure or unauthorized modification. Your data is stored on a remote server in the Amazon Web Services (AWS) data center in Frankfurt, Germany. Opened at the end of 2014, this center is located in the heart of one of the best wired areas in Europe. Our system is protected with personal passwords and a certified virus scanner. In addition, our website is equipped with an SSL certificate. Our staff is regularly informed in a personal briefing about the GDPR.
If you have the impression that your data is not properly secured or there are indications of misuse, please contact us via feedback@de-dierenkliniek.nl.
Cookies
About cookies
Underneath you will find an explanation on what cookies are, the different types of cookies we use, how we use them and how to control your cookie preferences. You can at any time change or withdraw your consent on our website.
Your consent applies to the following domains: www.de-dierenkliniek.nl
What are cookies?
Cookies are small text files used to store bits of information. They are stored by your internet browser on the hard drive of your computer, smartphone or tablet when the website is loaded in your browser. The information stored therein can be sent back to us by your internet browser on a subsequent visit to our website. In addition, these cookies help us to make the website function properly, make it more secure, provide a better user experience and understand how the website performs and to analyze what works and where improvements are needed.
What types of cookies do we use?
| Necessary | Necessary cookies are absolutely essential to experience the full functionality of the website. They allow us to maintain user sessions and prevent any security risks. They do not collect or store any personal information. |
| Functional | Functional cookies help to perform certain functionalities, such as sharing the content of the website on social media platforms, collecting feedback and other functionalities from third parties |
| Performance | Performance cookies are used to understand and analyse the main performance indices of the website, which help deliver a better user experience for visitors. |
| Analytics | Analytical cookies are used to understand how visitors interact with our website. These cookies help provide information about the number of visitors, bounce rate, source and so on. This data helps us analyse whether our website is performing properly and where we could make improvements. |
| Advertisement | Advertising cookies are used to provide visitors with relevant advertisements and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads. |
How can I control my cookie preferences?
When you visit our website for the first time, you will be asked to consent to the use of the different types of cookies. Should you wish to change your preferences at a later moment, you can do so in the “Cookie settings” in the footer of our website. The consent statement is then displayed, in which you can change your preferences or withdraw your consent completely.
In addition, if you do not want websites to store cookies on your computer at all, you can adjust the settings of your internet browser. You will then receive a warning before cookies are placed. You can also adjust your settings so that your browser refuses all cookies or only cookies from third parties. You can also delete already placed cookies. Please note that the settings for each internet browser on each device you use must be adjusted separately. For more information about managing and deleting cookies, visit www.allaboutcookies.org.
If you do not give permission or if you withdraw your permission at a later time, you should take into account that certain parts of the website will not function or will no longer function properly.
