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Can I change my veterinarian?
Yes, you are free to change your veterinarian at any time and choose the one that best suits you. If you switch to our clinic, we would like to receive your pet’s medical records. This ensures we have the complete history and can continue to provide the best possible care for your pet.
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How do I request a repeat prescription?
You can easily request a repeat prescription by email, phone, or at the counter. Please provide your pet’s name, the medication name, and the dosage. Our veterinarian will assess whether the medication can be prescribed again. Please note that in some cases, a check-up appointment may be required, for example if the treatment has been […]
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Can I order medication if I am not one of your clients?
Yes, this is possible. However, we require a prescription or a complete record from your previous veterinarian. This allows us to verify which medication your pet is taking and ensure it can be safely provided. Without this information, we are legally not allowed to dispense any medication.
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Can I order pet food or medication from your clinic?
Yes, you can. You can order both pet food and medication from us via email, phone, or at the counter. Medication that requires a prescription must always be prescribed by a veterinarian. We are not allowed to provide these medications without a prescription. Our assistants are happy to help you place your order and can […]
